Frequently Asked Questions
WE ARE NOT AFFILIATED WITH ANY OF THE RESTUARANTS LISTED ON THIS SITE.
WE DO NOT CLAIM CREDIT FOR ANY OF THE ITEMS LISTED ON ANY OF THE MENUS.
Q1: How does this work?
A1: We deliver for our customers from anywhere our customers would like. We take your order by phone or internet and place it with the restaurant. We dispatch a meal courier to pick up the food, pack it in an insulated carrier and deliver it directly to you. Usually your meal courier will be waiting at the restaurant when the food comes out of the kitchen. We are not affiliated with any of the restaurants and in no way are we claiming to be in business with any of the businesses listed, unless otherwise stated. We also offer grocery delivery services for those who are interested.
Q2: Do you have a delivery fee?
A2: Yes, our delivery fee varies depending on restaurant. Most restaurants have a $10 delivery fee and if the fee differs, the price will be shown when you hover your mouse over the name of the restaurant.
Q3: Are the prices different than at the restaurant?
A3: We do have to increase prices by 15% for our non-partnered restaurants.
Q4: What if the restaurant has changed it prices?
A4: If there has been a menu change and there is a difference of more than 5.00 we will contact you to make sure the price difference is ok or if you want to change an item.
Q5: How long does it take for a delivery?:
A6: Our normal delivery time is between 45 minutes and 1 hour, however certain situations such as traffic, weather, and restaurant preparation time require extra time. Please know that we are always working hard to get your food delivered as quickly as possible. We appreciate your patience. Placing orders in advance is appreciated.
Q7: What makes your site different from the rest?
A7: A common question. First of all, we are locally owned. We believe that the other online food delivery sites easily find a way to simply charge too much. So, we decided that by working with our clients (the restaurants) and offering their food at the same price on our site as their in-house menus and only adding the delivery fee and the lowest processing fee possible, we could save our customers (you) money.
Q8: What kind of savings can I expect?
A8: We've done lot of researches and crunched lots of numbers and we have determined that the average difference between the restaurants' menus and the other online sites' prices is about 20%. And here's the kicker: after tacking on all the fees they charge, you're actually paying almost 30% more for the same food by ordering in as opposed to going out to the restaurant. With our site, you're paying the same price as you would if you were sitting down at the restaurant. That 20% mentioned earlier, actually covers our fees completely!
Q9: When are you getting more restaurants as partners?
A9: We would like to deliver for as many restaurants as possible. However, we must establish a relationship agreement with the restaurant to become partners with them. You can help by telling your favorite restaurant's owner/manager you want us to deliver their food to you.
Q10: Why are there more restaurants in the delivery catalog than on the website?
A10: We deliver for restaurants all over the city. When you logon to the website, the restaurants within your general delivery range will appear.
Q11: How can I put special requests on my online order?
A11: Whenever you have a special request, click the EDIT button next to your item and type your request. If you have a food allergy, please note that, too. Requesting extras may cost more and will be added to your total when necessary.
Q12: Does the meal courier check my order?
A12: Your meal courier relies on the restaurant staff to prepare and pack your order accurately. For your health safety assurance, meal couriers are not allowed to open containers. Please take a moment to check your order before your meal courier leaves.
Q13: Who do I call if there is a mistake with my order?
A13: Please call A2grub within thirty minutes of delivery (even if it is after the office hours) if there is anything missing or incorrect. We will get incorrect items replaced; missing items delivered or arrange for a credit towards your next order. Credits cannot be applied to online orders. To use your credit, please call the office to place your order. Thank you for reporting your concerns to us so we can continue improving our service.
Q14: What happens if I am missing items from my order when it is delivered?
A14: Call us within 1 hour of delivery, so we may contact the restaurant about the shortage. Any credits will be based upon the restaurants decision. Our drivers do not open up containers to verify your food. We rely on the restaurant who is packaging your order to pack it correctly. If the restaurant decides to offer a credit, then we apply a credit to your account to be used on your next order, from any restaurant.
Q15: What is your Refund Policy? Refund Policy - No refunds.
A15: The customer is financially responsible for payment once an order is submitted. If you want to change your order, we will attempt to accommodate such wishes within the time constraints and the good will of the participating restaurants. However, if a change is too late to process, you are responsible for payment of the original order. Changes to orders must be phoned to the staff. Our e-mail is not checked often enough to ensure that we get your changes
Q16: Why don't you charge our credit card online?
A16: Your card is charged when the driver arrives and is charged with a square card reader. Sometimes restaurants run out of items or prices change so we want to make sure everything is okay with your order before charging you. Occasionally there are times your card is charged manually, which is why the information is entered online. If you are placing an order for someone else please inform us of the zip code associated with the entered card so that it can be charged manually. Thank you!
PLEASE CONTACT A2Grub WITH ANY QUESTIONS RELATED TO DISPUTES, REFUNDS OR CUSTOMER SERVICES